Use case01 / 08
Legal
A firm's line carries new matter enquiries, existing clients chasing a file, and counsel for the other side. The agent takes the enquiry in full, checks it against the names already on the books before anything is promised, and puts a first appointment in the diary the firm already keeps.
A call, start to finish
On the line
- Agent: Whitfield Legal, good morning. How can I help?
- Caller: Good morning. I had a car accident last week and I need advice.
- Agent: I can take the details and book you with a partner. May I have your full name?
- Caller: Alice Harper.
- Agent: Thank you. Nothing is open against that name, so there is no conflict to clear.
- Caller: Good. When could I come in?
- Agent: Thursday the eighteenth at nine thirty, with Ms Hale. The confirmation is on its way to you by email.
What it does on the line
New matter — taken on the call
MatterRoad traffic accident
PartiesHarper, Alice
Incident9 September 2026
DeadlineTwo years from the inci
Start from your own line.
Tell us the sector and the workflow, and we will build the agent that carries it.
Request a demoHelpful context
- The workflow you want automated.
- The systems it would need to talk to.
- Where it runs today: AWS, on-premise, or both.
- Anything that cannot leave your own estate.
- Any deadline or compliance requirement you are working to.